General Manager- Fulfillment Center Operations (Auburn)

About Us

Webster Fulfillment is a leading 3PL dedicated to delivering exceptional customer experiences through operational excellence, cutting-edge technology, and a highly engaged team. We pride ourselves on fulfilling orders accurately and efficiently while maintaining the highest standards of service for our customers.

Position Overview

The General Manager (GM) is the senior operational leader responsible for overseeing all aspects of our warehouse fulfillment center, including production, quality, safety, operational efficiency, client performance, and team development. This role requires a hands-on, process-driven leader who can manage people leaders, hold teams accountable, and drive continuous improvement across the entire operation.

The GM ensures smooth day-to-day execution, financial performance, and a culture of excellence, safety, and accountability.

Key Responsibilities 1. Operational Leadership & Execution

• Lead all warehouse operations, including receiving, inventory management, order fulfillment, quality, and shipping.
• Set clear daily, weekly, and monthly production goals and ensure teams are aligned to meet them.
• Serve as the escalation point for operational challenges, making real-time decisions to keep the operation running efficiently.
• Maintain a strong presence on the warehouse floor, modeling a hands-on leadership approach.

2. People Leadership & Performance Management

3. Quality, Compliance & Safety Oversight

4. Continuous Improvement & Process Optimization

5. Customer Performance & Relationship Management

6. Financial & Strategic Management

7. Training, Development & Culture Building

Skills & Qualifications Required :

Preferred :

Working Conditions

Compensation & Benefits

Opportunities for professional development and career growth in a rapidly expanding company.