Retail Operations Coordinator

About Crimson Cup Coffee & Tea... For over 30 years we have been unrelenting in our pursuit to serve an exceptional cup of coffee from bean to brew, to exceed the industry's best practices, and to proudly educate our customers and partners to do better... it's what defines our Focus On Good. The Crimson Cup team travels around the world looking not just for partners, but for life-long friends. The pride we take in nurturing relationships we've built within coffee communities around the world is only matched by the responsibility and honor we feel when roasting, preparing and serving those coffees to our customers. As a rapidly growing company, Crimson Cup and its family of brands, is always looking for people who are passionate about coffee and energized by growth. We strive to bring people into our organization who believe in our core values of achieving results, giving back, and having fun!

Job Summary :

The Retail Operations Coordinator plays a key role in supporting the day-to-day operations of our coffee houses to ensure efficiency, consistency, and alignment with company standards. This position serves as a liaison between corporate teams and our coffee houses, helping to implement operational strategies, manage communications, and support coffee house performance.

Key Responsibilities :

• Coordinate and support the execution of retail initiatives, promotions, and operational processes across all coffee houses.
• Serve as a point of contact for store teams, addressing operational inquiries and resolving issues in a timely manner.
• Assist in the development and distribution of training materials, SOPs, and operational guidelines.
• Monitor store compliance with company policies, procedures, and brand standards.
• Analyze store performance metrics and generate reports to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams including marketing, HR, and IT to support retail operations.
• Support inventory management processes, including audits, and loss prevention initiatives.
• Maintain and update retail systems and databases including POS and Scheduling applications.

Qualifications :

Preferred Skills :

Compensation, Benefits & Perks :