Customer Service Representative - Chemical Processing Facility - PM shift

GENERAL RESPONSIBILITY AND FUNCTION :

The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to both internal and external customers. This position is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. The CSR will serve as a direct point of contact for customer inquiries, order placement, issue resolution, and general support. Maintaining a high level of customer satisfaction requires clear communication, attention to detail, in-depth knowledge of company products and services, and a professional and positive attitude in all interactions. The CSR will also work collaboratively with team members and other departments to ensure smooth order fulfillment and overall operational success.

JOB DUTIES :

Provide responsive and accurate support to customers and internal team members.

Communicate clearly and professionally with clients via phone, email, or fax to accept and process orders.

Ensure orders are correctly entered into the system and tracked through all stages of production and shipment.

Maintain and update logs such as the Customer Order Log and the Price Log to ensure current and accurate records.

Prepare new orders and sales confirmations, and ensure that accompanying documentation such as COA (Certificate of Authenticity) and MSDS (Material Safety Data Sheet) is included with shipments.

Investigate and document non-conformances, prepare related reports, and follow up on claims or complaints to resolution.

Perform administrative tasks such as filing, typing, and answering the main phone line, along with other duties as assigned.

Understand and anticipate customer needs and contribute to identifying opportunities for new or repeat business.

EXPERIENCE AND SKILLS REQUIRED :

1-2 years of customer service experience, preferably within a chemical manufacturing environment or related industry.

Familiarity with DOT regulations is preferred.

Knowledge of IMDG and / or ICAO / IATA shipping requirements is a plus.

Strong written and verbal communication skills, with the ability to explain complex information clearly.

Bilingual abilities are highly desirable.

Must be detail-oriented, proactive, and capable of resolving issues independently.

Ability to handle multiple tasks, prioritize responsibilities, and stay organized under pressure.

Proficient in Microsoft Office Suite and comfortable with data entry and customer databases.

Demonstrates a positive attitude, professionalism, reliability, and a strong focus on customer satisfaction.

Punctual, conscientious, and a dependable team player.

By applying for this position, you understand and agree that this organization may conduct a background check and / or drug screening as part of the hiring process. You will be provided with a separate disclosure and authorization form for these checks. Failure to consent to these screenings may result in disqualification from further consideration for employment.