IT Support Specialist IIADEX • Cranston, RI, United States

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IT Support Specialist II

ADEX • Cranston, RI, United States

30+ days ago

Job type

Full-time

Job description

We are looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized appropriately

Core Responsibilities :

Resolve escalated technical issues from Level 1 support team
Provide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)
Manage firewall and network infrastructure support
Handle identity and access management issues
Support MDM solutions and security platforms
Mentor Level 1 technicians
Maintain technical documentation

Technical Support Areas :

Microsoft 365 suite and Azure services

WS cloud services

dvanced Active Directory administration and troubleshooting

Identity management (Microsoft Entra ID, Okta, JumpCloud)

Mobile Device Management (Intune, JAMF)

Firewalls (SonicWALL, Fortinet, Sophos)

Network infrastructure (HP / Aruba, Cisco)

VLAN configuration and routing

Security tools and MDR / SIEM platforms

Windows Server 2019 / 2022

Required Skills :

Expert-level Active Directory troubleshooting

Strong experience with identity management platforms

Proficiency with multiple firewall platforms

dvanced networking knowledge (HP / Aruba, Cisco)

MDM platform administration

Cloud services support (M365, Azure, AWS)

Excellent written and verbal communication

Strong time management abilities

Organized and detail-oriented

Project coordination experience

Desired Certifications :

Microsoft 365 Certified : Enterprise Administrator Expert

WS Certified Cloud Practitioner or higher

Cisco CCNA

CompTIA Security+

Relevant firewall certifications (NSE, SNSA)

Requirements :

5+ years technical support experience

Strong incident management abilities

Rotating on-call shifts

Excellent documentation skills

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It Support Specialist Ii • Cranston, RI, United States

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