Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Washington, Pennsylvania. This is a long-term contract opportunity where you will play a key role in delivering exceptional service to clients through efficient communication and problem-solving. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.

Responsibilities :

• Manage inbound and outbound calls professionally, addressing customer inquiries and concerns promptly.
• Process order entries with accuracy and attention to detail.
• Provide clear and effective communication to resolve customer issues and ensure satisfaction.
• Maintain customer records by updating information in the system as needed.
• Collaborate with team members to ensure seamless service delivery.
• Follow established protocols and guidelines to meet service standards.
• Identify opportunities to improve processes and contribute to team efficiency.
• Handle escalated calls with poise and professionalism, ensuring resolution.
• Offer product or service information to customers as required.
• Adhere to company policies and procedures while maintaining a positive attitude.
• Proven experience in customer service, preferably in a call center environment.
• Strong ability to handle inbound and outbound calls effectively.
• Proficiency in order entry and data management systems.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks in a dynamic setting.
• Detail-oriented with a focus on delivering high-quality service.
• Capable of working both independently and as part of a team.
• Familiarity with customer relationship management (CRM) tools is a plus.