Patient Care Coordinator

Job Description

Job Description

Company Description

As a leading agriculture business, we are committed to supporting the families who help our business units thrive in California’s Central Valley. With a comprehensive strategy to combat preventable chronic illnesses, we partner with our communities to create a healthier future—and you could be part of this transformative team. Not only are we redefining health and wellness in California’s Central Valley, but we’re also offering these programs  entirely free to our employees, their families, and the communities where they live and work.

Join our dedicated team to provide high-quality, patient-centered care and make a significant impact on the lives of employees at The Wonderful Company, who are the force behind beloved household names like Wonderful Pistachios®, FIJI® Water, POM Wonderful®, JUSTIN® Wine, Teleflora®, Wonderful® Seedless Lemons, and Wonderful® Halos® Citrus. To learn more about our programs and read our entire Corporate Social Responsibility report, click here.

Job Description

We are seeking a Patient Care Coordinator to join our Central Valley health and wellness team. The position will rotate between our Central Valley Wellness Centers and two Student Wellness Centers, which are located in Delano and Lost Hills, CA. This individual will assist our team of clinicians, administrators, and WCPA staff to provide wellness care, customer service, and support to WCPA students and TWC’s employees and families who utilize clinic services. For the right candidate, this will provide an incredible opportunity to build, develop, and foster collaboration among a team that is evolving a new model for world-class health and wellness that can have an immense positive impact for underserved and vulnerable populations.

Essential Job Duties & Responsibilities :

Work will be split across support for the medical and behavioral health teams :

• Welcome patients in a manner that is helpful and friendly; determine purpose of visit and direct to appropriate person or program
• Answer incoming calls for WHW clinics (Lost Hills and Delano main line, SWC phones) route incoming calls to appropriate departments / staff
• Provide outstanding customer service to callers and visitors of WHW clinics
• Track voicemails and return patient calls
• Register new patients and update / verify existing patient demographics by collecting detailed patient information and eligibility status that is accurate and up-to-date
• Patient scheduling : schedule patients for medical and behavioral health visits; call patients to confirm upcoming appointments; follow-up with patients for missed appointments
• Assist clinicians onsite with administrative and scheduling needs
• Collaborate with outside healthcare providers to schedule patient care
• Monitor and schedule all referrals for Student Stress Support
• Participate in the creation and execution of special projects as assigned by leadership (non-participating clinic outreach, birthday check-up outreach, etc.)
• Assist with FWC initiatives as they relate to patient outreach and scheduling
• Communicate and collaborate with WCPA staff regarding student services at the SWC
• Unlock and lock SWC rooms, cabinets, and drawers to ensure patient confidentiality is maintained

Referrals (As Assigned)

General :

Qualifications

Pay Range :  $24.00 - $27.00 / / hour. Final compensation will be dependent upon skills & experience.

Additional Information

Wonderful's dedication to you :

Quality of Life in the Central Valley :

Framed by the Sierra Nevada to the east and the Coast Ranges to the west, California's Central Valley is one of the world's most productive agricultural regions and the base of The Wonderful Company's agricultural operations. This vast area enjoys a moderate climate and offers residents a high quality of life, low cost of living, and a host of diverse cultural and recreational activities. From wine tasting and hiking to rafting, fishing, skiing, and surfing all within a two-hour drive the family-friendly Central Valley has much to offer.

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