Resort Manager

Job Summary :

The Resort Manager will be responsible for overseeing the entire operation of the resort, ensuring guest satisfaction, and managing staff, resources, and budgets efficiently. This role requires a leader who can ensure that the resort runs smoothly while maintaining a high standard of service. The Resort Manager will work closely with the corporate team to develop strategies for maximizing revenue and creating a memorable guest experience.

Key Responsibilities :

Operational Management :

Oversee day-to-day resort operations, including guest services, landscaping, housekeeping, and maintenance.

• Ensure the resort operates within budget, meets revenue targets, and complies with all local regulations and safety standards.
• Establish and enforce policies and procedures to maintain high standards of cleanliness, guest experience, and safety.

Team Leadership & Staff Management :

Lead, train, and motivate resort staff to deliver excellent guest service and uphold the company's values and standards.

Guest Experience & Satisfaction :

Ensure exceptional guest service and resolve guest concerns or complaints promptly and professionally.

Financial Oversight :

Implement cost control measures and seek opportunities to increase profitability.

Marketing & Sales :

Collaborate with the marketing team to create promotional campaigns and attract new guests.

Safety & Compliance :

Ensure the resort complies with all local laws, regulations, and health and safety standards.

Qualifications :

Benefits :