Director Digital Solutions

Director of Digital Solutions

We are seeking a Director of Digital Solutions to lead end-to-end content and workflow automation for both physical and digital assets. This leader will oversee a team of architectural and technical consultants who work directly with customers to capture functional requirements and workflows, and with internal operations teams to design and deploy capture and indexing solutions that maximize efficiency, accuracy, and scalability.

The primary function of this role is to manage a team that bridges customer requirements with internal operational execution. This includes working with customers to understand business needs, while also collaborating with operations teams that scan physical documents, index content using OCR / IDP, and apply manual intervention where necessary. The Director ensures that implemented solutions leverage automation to minimize manual effort, reduce processing time and labor costs, and consistently meet service-level agreements (SLAs) for accuracy and turnaround.

As the head of implementation within Iron Mountain’s Digital Solutions group across North America, this leader owns the planning, execution, and onboarding of new customer projects. This includes ensuring alignment with functional requirements, operational efficiency goals, timelines, and financial objectives, while fostering strong partnerships across Sales, Operations, IT, and Infrastructure.

Key Responsibilities :

• Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy.
• Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting).
• Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction.
• Oversee the design and deployment of intelligent document processing (IDP), AI / ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing.
• Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability.
• Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments.
• Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships.
• Ensure governance and process discipline by executing within Iron Mountain’s Global Implementation framework, maintaining consistency, quality, and compliance.
• Oversee project portfolio health, monitoring schedules, risks, and dependencies in partnership with PMO, and driving proactive mitigation actions.
• Establish and track customer performance metrics (quality, responsiveness, cost, SLAs), ensuring IT Service Delivery and Compliance standards are upheld.
• Build organizational capability by assessing and developing talent, making strategic staffing decisions, and fostering a high-performance culture across the solution delivery organization.

Qualifications :