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Emergency Services Supervisor

Emergency Services Supervisor

Cornerstone Advocacy ServiceMinneapolis, MN, US
21 days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description

Our Mission :

Cornerstone disrupts violence through advocacy, support, and prevention.  We partner with individuals, families, and organizations to build communities free from harm.

Our Core Values :

  • Survivor- Centered
  • Social Justice
  • Well-Being
  • Collaboration
  • Integrity

Summary of Cornerstone :

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org

Diversity and Inclusion :

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Pay Range :  $52,000-$56,000

Unionized Position :    No

Job Summary :

This position is responsible for all duties related to the programmatic aspects and supervision of the Emergency Services department. The Emergency Services Supervisor works to develop an advocate team that ensures delivery of trauma informed, survivor-centered, and culturally responsive services in a safe, clean, welcoming, and inclusive environment. This position maintains a high-level of accountability and decision making in providing quality programming, strategic planning, and employee management. The Emergency Services Supervisor directly oversees weekend and overnight advocate positions and others as assigned. The Emergency Services Supervisor works with the team to meet the dynamic changing needs of victims / survivors of domestic and sexual violence and human trafficking / sexual exploitation as they progress toward economic and housing stability. This position will be responsible for maintaining strong relationships with communities, service providers, and systems partners.

Services are provided in the office and / or in the community. The work schedule will be Sunday through Thursday, hours vary and will include evenings, weekends, holidays, and occasional overnights, as needed. This position is also included in the on-call rotation.

Experience / Qualifications :

Minimum of 2-3 years of supervisory experience providing direct services, preferably assisting unhoused individuals navigate the complexities of the social service system to address housing, financial, and other critical needs. Knowledge and experience in working with diverse, marginalized, and underrepresented communities, and anti-oppression work. A bachelors degree in social work or related field or experience in the social service field are a plus.

  • Experience providing direct services and advocacy to individuals and families experiencing domestic violence, sexual violence, and / or human trafficking using a survivor-centered and trauma-informed approach.
  • Strong knowledge and understanding of the interconnection between poverty, homelessness, and domestic violence.
  • Effective communication skills.  Fluency in another language is a plus.
  • Ability to welcome and engage a diverse group of stakeholders with a demonstrated commitment to diversity, equity, and inclusion.
  • Understand and work from the agency's set of values and philosophical approaches; including harms-reduction / housing first, trauma-informed care, violence as a learned behavior, client-centered and led work, etc. Ability to set and uphold professional boundaries.
  • Valid driver's license, insurance, and reliable vehicle are required for this role.

    Duties and essential functions :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following :

    Oversight Leadership, Supervision, and Programming (50%)

  • Supervises, develops, and evaluates the weekend and overnight advocates (8) in alignment with Cornerstone's (CAS) mission, philosophy, and values.
  • Initiates and monitors the creation and maintenance of resources, referrals and training manuals to keep ES advocates current with all information / tools needed to perform their jobs  effectively.
  • Build and maintain strong working relationships with all ES team members to foster and promote a cooperative and harmonious working climate.
  • Provides professional supervision, performance management, coaching, role modeling, and accountability of full-time and part-time ES advocates and others as assigned.
  • ES Direct Services Staff Support (25%)

  • In collaboration with Senior Director of Housing and Support Services and Emergency Services Manager, oversees hiring, orienting, and training new ES staff / volunteers / interns. This includes development, maintenance, and evaluation of new staff / volunteer training, checklists, manuals, and materials to ensure they are providing trauma-informed, survivor-centered, and culturally responsive services.
  • Creates and delivers ongoing team opportunities for meetings, training, and feedback sessions with an emphasis on programming, services, and strengthening diversity, equity, and inclusion initiatives.
  • Utilizes participants' feedback to guide programming changes to meet their current needs and strengthen services.
  • Ensures a safe, accessible, welcoming, clean, and environment for all
  • Participates in internal committees and represents CAS on external committees based on interest / assignment and approval by supervisor.
  • Keeps Emergency Services Manager updated of one's own professional growth, accomplishments, strengths, and staff feedback, performance, and program needs.
  • Maintains communication processes with Senior Director to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns. Attends and contributes to Program Leadership Team meetings, assignments, and trainings. Works pro-actively, and positively, with all other Program Leadership Team members -helping to create an environment of mutual respect and maintenance of a high performing team.
  • Administrative  Responsibilities  (15%)

  • Responds in a timely manner to requests from Senior Director, Program Managers, Finance, Development and Human Resource teams to support the grant writing process, funder requests, employee management, and budget expense control.
  • Maintains accurate employee records including scheduling, timesheet review and signatures, supervision / coaching sessions, schedules, and other related personnel paperwork.
  • Reviews and monitors Advocates Apricot quarterly reports and other tracking methods. Works with advocates to ensure data entry is completed and errors are corrected promptly and accurately. Provides / monitors on-going database training, as necessary.
  • Oversees and prepares internal and external statistical reports not available in Apricot.
  • Prepares and submits to Senior Director of Housing and Support Services coded credit card charges and other invoices within timelines set by Finance and Administration.
  • Work closely with Cornerstone advocates to ensure a streamlined process of internal referrals for participants accessing other program services.
  • Conduct regular file audits and quality checks to ensure compliance with program guidelines.
  • Step in to provide direct services or crisis support when needed.
  • Maintain awareness of local housing trends, funding opportunities, and best practices.
  • Any other duties assigned by manager that support overall program services and services to survivors / victims.
  • Leadership  Expectations

  • Maintains positive and enthusiastic attitude with personal accountability.
  • Provides direct and honest communication with all employees inclusive of modelling and coaching in peer-to-peer feedback / courageous conversations aligned with the agency's recommended practices.
  • Keeps Senior Director of Housing and Support Services apprised of your own professional growth, accomplishments, strengths, staff feedback, performance, and program needs.
  • Ensures the development and maintenance of program policies and procedures manual along with new employee training materials and checklists.
  • Maintains communication processes with managers to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns.
  • Attends and contributes to Program Leadership Team meetings, assignments, and training, helping to create an environment of mutual respect and maintenance of a high performing team.
  • Remains well informed of employee handbook changes, policies, and practices.
  • Assist with strategic planning, program development, and cross-team collaboration.
  • Physical Requirements :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities and those who may be Deaf / Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and / or move up to twenty pounds. No employee should attempt to lift more than what is comfortable for them.

    Visit our career page at :   https : / / cornerstonemn.org / about / employment /

    Our Benefits Package Includes :

  • Health Care : Comprehensive coverage options.
  • Paid Time Off : 160 hours annually, plus 13 paid holidays including your birthday in your first year. (Based on FT / 40 hours per week.)
  • Retirement Savings : Up to a 4% employer match after one year of service.
  • Vision Coverage : Free for employees.
  • Virtual Mental Health Services : Free for employees and their immediate families.
  • Virtual Medical Care : Free for employees and their immediate families when enrolled in any of our medical plans.
  • Life Insurance : Basic coverage provided at no cost to employees.
  • Long-Term Disability : Free coverage for employees.
  • Paid Parental Leave : Available after one year of service
  • EEO Statement :

    Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and / or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

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