Manager - HCV Mobility & Training

Marketing Statement

Make sure to apply with all the requested information, as laid out in the job overview below.

Under general supervision of the Director of HCV Eligibility & Owner Services, the incumbent is responsible for the day-to-day operations and supervision of the HCV Mobility Program Department in the Leased Housing Division, including client relations, customer service, legal and regulatory compliance, and staff development and guidance; and coordination of staff training to support the goals and objectives of the Leased Housing Department. The HCV Mobility Manager is responsible for counseling and supporting Housing Choice Voucher (“HCV”) participant families in an effort to encourage moves to economically and racially diverse neighborhoods identified as “Opportunity” areas. Directly engages clients during the process of, as well as guides staff engaged in, assessing needs, escorting to potential rental units, referring to outside services as appropriate, empowering families to make informed choices about their housing, and providing post move support. Incumbents are responsible for determining and documenting participant eligibility for Mobility, their income, rent and contractual relationships with owners / landlords, as well as conducting applicant / participant admissions, recertifications, interim adjustments, rent increases, continued occupancy transactions, rent determinations, and owner certifications for Mobility. Additionally, the HCV Mobility Manager addresses a variety of landlord issues. May perform other duties in relation to Move-To-Work (“MTW”), Non-MTW, Special Programs, and / or other related activities.

The salary range for this position is $53,659 - $67,073 annually. Placement at any specific point within the stated range is not guaranteed for any candidate. Final compensation will be determined based on the selected candidate's qualifications, experience, and skills, as well as internal equity and organizational considerations.

Qualifications

HUD regulations, and other Federal, state and local laws, rules and regulations related to Housing Quality Standards; Principles and practices of assisted housing and HCV management; Federal and State regulations governing public housing and the Fair Housing Act; Proficiency in Microsoft Office Suite; Resident selection procedures, and social and economic problems involved in public housing and methods utilized for solution; Methods, procedures, and standards for maintaining rent collection, leasing and inspection records; Principles and practices of management, organization and administration; Conflict resolution management techniques; General office practices and equipment; Standard computer software applications; Experience in the management of a federal rental assistance program preferred; Ability to compile and organize reports; Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other community organizations; Ability to effectively write letters, reports, procedures, maintain documentation and complete required forms; Ability to effectively deliver presentations to staff, applicants, tenants, landlords, and community groups; Familiarity with word processing, spreadsheet and database programs, as well as email and Internet browsers; Ensuring compliance with regulations governing public housing and financial operations; Understanding and implementing HUD regulations and PHA and MTW policies and procedures; Operating a personal computer utilizing standard and specialized software; Effective verbal and written communication; Ability to work individually and in team oriented environment on a variety of projects; Interacting with people of different social, economic, and ethnic backgrounds; Establishing and maintaining effective working relationships with staff, PHA departments, employee groups, management, and the general public.

Certifications, Licenses required

Possession of a valid Commonwealth of Pennsylvania Class C Driver’s License is preferred; Must pass the EIV Security and User Training Certification exams within the first year of tenure in the position, (training and test at Philadelphia Housing Authority’s expense)l Must pass HCV Specialist certification exam within first year of tenure in the position (training and test at Philadelphia Housing Authority’s expense).

Supervisory responsibilities

1-4 individual contributor employees

Travel required

Limited travel to PHA sites as warranted.

Minimum education

Bachelor’s Degree in Public or Business Administration, Public Policy, Urban Planning, Social Work or a related field; AND

Minimum experience

Five (5) or more years of experience involving related field; OR an equivalent combination of education and experience; AND three (3) or more years of experience working in Public Housing, Housing Choice Voucher, or other Federally-assisted housing programs; OR an equivalent combination of education and experience. At least three years in a supervisory position, including at least one year in a management role.

Preferred education and experience

Experience in the management of a federal rental assistance program preferred.

Responsibilities

Understand and apply applicable MTW policies, agency procedures, and HUD regulations; Serve as team leader within the Mobility program, providing guidance and support on program rules and requirements to Mobility Counselor and other team members; Works in collaboration with PHA’s Office of Audit and Compliance (OAC) Quality Control (QC) Specialist to review audit findings, identify areas for improvement, develop and conduct staff training; Answer telephone calls and communicate with applicants, participants, landlords / owners and co-workers in a manner that is courteous and professional; Conduct the weekly Owner Certification Training course. Ensure the training PowerPoint is accurate and up to date. Facilitate Q&A session with the Owners and arrange staff to manage the online chat; Create weekly Owner Portal posts aimed to inform about Mobility and increase owner participation; Respond timely to requests and inquiries from internal and external customers and staff, partner organizations and agencies, and representatives from the United States Department of Housing and Urban Development (“HUD”), by phone, in person and by written communications; determine customer needs and provide the information or assistance required to satisfy the customer needs; Investigate and resolve participant and landlord complaints; Enter data into housing software and monitor and control quality of data entry; Maintain client files by filing letters, documents and transaction materials and purging the files in accordance with the file organization protocol; Assist with providing timely letters to owners and families regarding program issues and transactions; Ensure department management is kept abreast of issues as needed; Notify program applicants, participants and owners in a timely manner of the results of program transactions; Provide recommendations for eligibility, termination / reinstatement of housing assistance as per HUD, local program and PHA requirements; Prepare correspondence, status reports, and other materials to keep management informed of progress; Communicate with other HCV staff on the progress and status of program transactions; Stay abreast of new trends and innovations in the field of property management; Ensures that staff are appropriately trained and equipped to perform their assigned responsibilities; Ensure established goals and requirements are met by the mobility program; develop, implement, and monitor internal performance standards; develop appropriate improvement strategies to address deficient areas within the mobility program; Manage the day-to-day program operations, ensuring that counselors manage their time and their caseloads in accordance with program policies and procedures and provide responsive customer service to PHA staff, participating families, and property owners and managers.

How To Apply

All applications will be accepted through the Philadelphia Housing Authority’s Jobs Board at www.pha.phila.gov / jobs

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.