Customer Service Representative

Job Posting

Primary Responsibilities

Patient Care

Provides client service and administers care to hospitalized, and inpatient pets.

Admits surgical, dental, and admitted patients throughout the day.

Generates treatment plans.

Gathers history and reviews treatment plans.

Coordinates care of admitted with inpatient veterinarian.

Collects samples.

Opens templates and enters patient history.

Communicates orders to appropriate staff.

Assists veterinarian with exams and treatments for admitted and kennel patients.

Assists other team members, ensuring that all hospitalized patients are fed, watered, given their medications, and walked, and that their environments are clean and comfortable.

Medical Records

Coordinates patients that need to be seen same day,

Completes records, bills, and discharge instructions for each patient in a timely manner.

Find and file charts

Client Relations

Prepares hospital release instructions.

Packages up items to go home (e.g., medications, food, instructions).

Assists with the discharge of hospitalized, surgical, and dental patients.

Answering phone calls, setting up appointments, answering questions from clients.

Personal Conduct

Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.

Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.

Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.

Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.

Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.

Organizes work area and exercises time-management skills to maximize personal efficiency.

Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

Attends departmental and staff meetings.

Processes pharmacy requests.

Helps with examination room appointments (if schedule and patient load allow).

Assists staff members as needed with call-backs, and other duties as assigned.

Keeps the treatment area clean and stocked.

Performs other duties as directed.

Requirements

HS diploma or educational equivalent.

At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.

Ability to properly restrain patients.

Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.

Ability to complete assigned tasks in the time allotted without direct supervision.

Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.

Excellent interpersonal communication skills.

A commitment to outstanding client service.

Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.

At AmeriVet, Were Committed To Your Growth, Development, Well-Being, And Success

We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres What You Can Expect When You Join Our Team

Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

Generous paid time off and holidays, because your personal time matters.

A supportive, collaborative environment where everyone feels a sense of belonging.

Please Note : Any Benefits Listed Above Apply To Full-Time Employees

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.