Sales Coordinator

Sales Coordinator

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay, and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling / updating reports as needed. The SC will also handle Social, Military, Education, Religious and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.

Duties and responsibilities include : delivering on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards; developing and maintaining assigned segmentation goals to achieve revenue targets for the hotel; developing and maintaining relationships with key clients to produce targeted room night goals; executing directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel; communicating operational problems that impact the effectiveness of hotel sales performance; working with group prospecting websites as defined by the DOS and / or RSD; assisting in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume; coordinating with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients; acting as "Manager on duty" as required; attending Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads; ensuring compliance with federal, state and local laws regarding health, safety, food and alcohol services; and performing other duties as assigned.

Qualifications and requirements include : high school diploma or equivalent required; one year of previous hotel experience, or retail customer service preferred; previous background from the extended stay industry preferred; ability to speak, read, and write fluent English; professional verbal and written communication skills; mathematical skills, including basic math, budgeting, profit / loss concepts, percentages, and variances preferred; problem solving, reasoning, motivating, organizational and training abilities preferred; experience with Microsoft Office and Opera systems preferred; will be required to obtain a ServSafe certification; may be required to obtain a TIPS certification; valid driver's license required; frequently standing up, bending, climbing, kneeling, and moving about the facility; carrying, lifting or pulling items weighing up to 50 pounds; frequently handling objects and equipment; standing for extended periods of time; will be required to work mornings, evening, weekends, and holidays.