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Help Desk Analyst @ Conyers, GA

Help Desk Analyst @ Conyers, GA

Jobs via DiceConyers, GA, United States
17 hours ago
Job type
  • Full-time
Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, MRoads, is seeking the following. Apply via Dice today!

Hi,

Title : Help Desk Analyst 1

Duration : 12+Months

Location : Conyers, GA 30013

LOCAL CANDIDATES ONLY and MUST have Call Center exp

Job Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications :

  • High School diploma or GED
  • Six months of experience handling customers, questions, complaints, and / or providing information in a call center environment.

    • Preferred Qualifications

  • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational / Technical degree in computer applications, computer technology or a closely related area from an accredited college

    • Knowledge of Apple iOS

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Software Development

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    Help Desk Analyst • Conyers, GA, United States