Client Access Representative - 10664

Job Description

Job Description

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service : We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by :

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients / patients and the Coalition’s integrated health and social services. This role works the front desk at the Coalition’s publicly accessible sites, helping manage the lobby setting, greeting and directing clients, vendors, and visitors, and performing various customer service and office-related tasks. This position requires a high-level of autonomy, discretion, and adaptability, as it encompasses a broad range of responsibilities including client registration, insurance verification, health information management, and front desk operations. As a front line ambassador of the organization, the Client Access Representative ensures that every client interaction is welcoming, respectful, and aligned with the Coalition’s mission, vision, and values.

The Client Access Representative works within a multi-disciplinary care team, performing both independent and delegated duties including registering and scheduling clients for health-related services, maintenance of the health information system and uphold confidentiality in accordance with state and federal regulations.   Additionally, this teammate works as a member of the Front Desk team to help manage the lobby setting, greet and provide direction to clients, vendors, contractors, etc., along with performing various other customer service and office-related tasks.

Additional Requirement

Essential Job Functions

​Qualifications Summary

Knowledge, Skills and Abilities

WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE

​​ Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.