IT Service Desk Analyst

Role Description :

• Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners)
• Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls
• Experience in handling Incidents through an ITSM platform and actioning it.
• Able to work in 24 x 7 shifts on a rotational basis
• Strong analytical and deductive skills
• Excellent customer service skills and the ability to interact across multiple disciplines
• Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
• Experience in Creating and maintaining documentation manuals required for the job
• Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement