Operations Manager

Job Summary

This role supports the successful integration, development, and performance of frontline employees through a structured focus on onboarding, coaching, mentoring, and performance management. The position ensures new employees receive the tools, instruction, and feedback necessary for daily success, with consistent daily communication throughout the onboarding process. Ongoing development is supported through regular touchpoints, performance reviews, and alignment with individual career goals. The Operations Manager identifies improvement opportunities, delivers effective coaching, and leads by example to reinforce safety practices and operational standards in alignment with the WM Way. Additionally, the role manages compliance through documentation, root cause investigations, and audits, while addressing service and safety issues through customer site visits and proactive resolution strategies. II. Essential Duties and Responsibilities

• Onboarding
• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Developing
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Coaching
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Mentoring
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Performance Management
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications A. Required Qualifications

B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay range for this office / on-site position is $80,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.