Printer Maintenance Associate

Job Description

Job Description

Overview

CTG is seeking to fill a Field Print Services Technician opening for our client in Lewisville, Texas.

Job Title : Field Print Services Technician

Location : Lewisville, TX

Job Type : Hourly Consultant

Pay : $19.78

Essential Functions :

• Client Relationship Management : Serve as the primary customer contact for equipment support and service Coordinate Move / Add / Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery : Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Company and 3rd party)
• Utilize Company web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in Company designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File / Email, etc.)
• Monitor / apply current software updates / patches On site contact for remote solve resolutions requiring technical expertise
• Non-Company device management as required
• Perform remote device monitoring and remote solve (Company Device Management)
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

Skills :

Experience :

Education :

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply :

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Emily Drew at emily.drew@ctg.com . Kindly forward this to any other interested parties. Thank you!