User Support Analyst (Onsite)

Job Title : User Support Analyst (Onsite)

Location : Raleigh, NC

Duration : 12+ Months

Job Description :

The Information Technology (IT) provides a full range of information system resources for the client and its four branch offices. The division develops and maintains a variety of integrated automated business systems and solutions which collect data, maintain data bases and provide the reporting and analysis facilities to support the needs of the client and its branches. Additionally, the IT division provides application development consulting services and technical assistance to the client and related users group organizations in the selection of auditing communications equipment, network design, and outside consultant services and coordinates the implementation of specific special projects to support the management needs of the client consistent with the mission, goals and objectives established by the client.

Position Overview

As an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.

Qualifications

• Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role; or
• High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience.

Skills :

Skill Required / Desired Amount of Experience Diagnose and resolve hardware, and software issues.Required3YearsAssist users with technical problems via phone, email, or Microsoft Teams.Required3YearsPerform regular updates and maintenance on computer systems.Required3YearsInstall and configure operating system and software applications.Required3YearsSet up and maintain hardware, including computers, printers, and peripherals.Required3YearsCreate and update technical documentation and user guides.Required3YearsTrack and manage support tickets, ensuring timely resolution.Required3YearsProvide training to users on new systems and softwareRequired3YearsEscalate complex issues to higher-level support or specialized teams.Required3YearsHigh School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the positionRequired3Years