Appeals Hearing Specialist

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Appeals Hearing Officer

100% Onsite - Location : Los Angeles, CA 90056

What We're Looking For :

Crystal Stairs is seeking an Appeals Hearing Officer to coordinate, conduct, and decide on appeal hearings for families seeking to resolve or dispute childcare program eligibility concerns. The Hearing Officer will perform the necessary research for each appeal hearing and gather all pertinent information needed to determine program compliance related to the appeal.

RESPONSIBILITIES :

• Research, compile, review, and analyze family participant data related to the childcare program appeal process to determine program compliance.
• Schedule appeals hearings and update case management system with appeals status.
• Prepare detailed reports and decisions based on findings from hearings.
• Communicate findings and decisions clearly to participants / families.
• Communicate and provide documentation and outcomes to California Department of Social Services ("CDSS") and Los Angeles County Department of Public Social Services (DPSS).
• Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS :

Total Package of Benefits

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at :

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