Salesforce Project Manager

Job Summary

Provides support coordinating internal resources and vendors for successful project execution and implementation while ensuring all tasks get delivered in a timely manner within scope and budget. Highly experienced in salesforce service cloud solutions with a strong focus on third party systems integration including billing, contact management and call types handling.

Key Duties / Responsibilities

• Strong attention to detail with ability to translate business requirements into technical jargon.
• Work with SMEs and business analysts to define a refine business requirements.
• Regularly interface with IT and business upper management to provide status updates and discuss project direction.
• Develop a detailed project plan with progress tracking.
• Manages resources availability and allocation.
• Measure project and personnel performance using adequate tools.
• Manage project in agile methodology with defined sprints.
• Must have the ability to properly prioritize and work multiple tasks.
• Ability to manage changes in project scope, schedule and costs.
• Ability to perform risk management to mitigate project risks.
• Coordinate internal and internal resources.
• Create and maintain proper project documentation.
• Establish and maintain third party and vendor relationships.
• Ability to report and escalate issues and status to upper management.
• Ability to understand utility industry business processes.
• Supervise salesforce developers and assign tasks accordingly.

Experience / Skills / Abilities Required