Technical Support Engineer II

Role Title : Technical Support Engineer

The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.

Overall Responsibilities :

This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.

Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.

Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.

Identify and escalate issues affecting part damage.

Excursion Support - Provide support of key field campaigns and failure investigations.

Top Daily Responsibilities :

Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)

Perform Special Damage Inspections / Repairs of Critical Parts

Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~ boards per week

Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to parts per week

Repair of Damaged Parts

Cleaning of thermal Paste for CPUs

Straightening bent connectors

Replace missing parts - CPU carrier frames, dust covers etc.

Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center

Mandatory Skills / Qualifications :

Education : Bachelor’s Degree or equivalent experience in technical field

• years experience in technical field

General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)

st Level Failure Analysis (FA) ability for electronic parts

Familiarity with typical mechanical defects of electronic components and hardware

Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components

Familiarity with simple inspection equipment such as stereo microscopes and ring lights

Ability to use a PC to record / report data

Ability to write process instructions / SOPs

People Skills to work with and influence others

Strength : Medium to heavy materials handling required ( Lifting, pushing / pulling etc.)

Non-Essential Skills / Qualifications :

Quality Assurance background in the electronics industry

Background in troubleshooting / repair of server / storage and networking products

Knowledge of spreadsheets and databases

Education : Bachelor’s Degree or equivalent experience in technical field

Quality Assurance background in the electronics industry - Background in troubleshooting / repair of server / storage and networking products - Knowledge of spreadsheets and databases

Duration : months

Work Location : Henderson, NV - Fully Onsite

Work Schedule : Normal Pacific Time Business Hours, Monday - Friday

EEO :