General Manager - HVAC, Plumbing & Electrical

General Manager

Our teams are growing, and we have an exciting opportunity for a General Manager in Conover, North Carolina! Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs - namely, plumbing, heating, cooling & electrical services. We call it "bringing helpful to your home" & it is our goal to deliver the same level of service, convenience & quality that you have come to expect from Ace Hardware.

We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off. We want you to succeed and advance it's all about continuous improvement & empowering our employees to reach their full potential.

The General Manager is responsible for ensuring the profitable operations of the organization and alignment with the Ace Hardware platform. The General Manager executes platform strategy, leads and guides business functions, and advocates for the internal brand through positive internal and external relationships.

Key performance objectives in order of priority with projected time allocation are :

• Business Operations Oversight : Oversees and manages the organization's operations to ensure quality, efficiency, and continuous achievement of overall business objectives (40%).
• Cultural Leadership : Acts as the organization's cultural champion and visionary ensuring a highly skilled, satisfied and engaged workforce is consistently achieved (20%).
• Financial and Risk Oversight : Oversees the financial performance of the organizations to ensure profitability goals are achieved and company-wide risk is managed and mitigated (15%).
• Brand Ambassador : Acts as the face of the organization in the marketplace and throughout the platform to ensure alignment of company goals and maintenance of excellent communication channels (5%).

Note : Ten percent of time is reserved for ancillary responsibilities and activities unrelated to the performance objectives.

Essential duties and responsibilities :

Performance factors :

What you need to succeed :

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits

About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home? and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer

Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or