Personal Banker

Personal Banker Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) personal banker within PNC's retail branch organization, you will be based in your city / state location.

The primary responsibilities of this role include :

• Acquiring and deepening the branch customer base through proactive sales and service activities. Managing the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborating with ecosystem partners to grow customer's share of wallet. Positioning PNC solutions to drive new revenue and customer loyalty.
• Driving proactive sales conversations through internal and outbound interactions with a defined sales process. Elevating client loyalty by delivering a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leveraging ecosystem partnerships and community Centers of influence to acquire, expand and retain relationships.
• Creating customer loyalty and growing customer share of wallet through a differentiated customer experience. Performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educating customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applying product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrating a heightened scrutiny to identify and avoid loss. Participating in branch daily operations, ensuring they are completed in an efficient and accurate manner.

To learn more about this opportunity, please watch the video.

PNC Employees take pride in our reputation and to continue building upon that, we expect our employees to be :

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience

Roles at this level typically require an associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No degree.

Certifications

No required certifications.

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary : $44,720.00 $57,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08 / 12 / 2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

To learn more about these and other programs, including benefits for full time and part-time employees, visit yourpnctotalrewards.com.