Assistant Facilities Manager

Assistant Facilities Manager JLL

Our team at JLL and JLL Technologies is shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

As an Assistant Facilities Manager at JLL, you will maintain client satisfaction through the delivery of comprehensive facility management services and support programs while ensuring compliance with JLL's minimum audit and operational standards. This role requires you to monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) while implementing safety practices and demonstrating strong collaboration within the account team. You'll support various administrative functions including work order management and facility soft services while driving the development and implementation of IFM best practices and innovations that reflect JLL's commitment to operational excellence.

What your day-to-day will look like :

Relationship Management :

Maintain client satisfaction with delivery of facility management services and support programs to increase customer satisfaction

Build and strengthen client relationships through proactive communication and responsive service delivery

Address client concerns and feedback promptly to ensure continuous improvement in service quality

Compliance :

Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies

Meet or exceed site Key Performance Indicators (KPIs) while monitoring Service Level Agreements (SLAs) monthly

Identify potential challenges and plan corrective actions to maintain optimal performance standards

Enforce all company policies and training requirements regarding safe and efficient operations and work practices

Implement and monitor hazard control and team safety practices while ensuring compliance with local codes and regulations

Team Management :

Demonstrate strong collaboration and teamwork within the account team

Drive the development and implementation of IFM best practices and innovations

Provide leadership support and guidance to facility management team members

Administrative Functions :

Support work order management for in-house staff and vendors as necessary

Support facility soft services as needed including meetings preparation, conference room reservations, food services, parking, vending, and badging

Coordinate administrative tasks to ensure smooth facility operations and optimal client satisfaction

Required Qualifications :

Bachelor's degree

Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity

Excellent customer service, computer, managerial, verbal, and written communication skills

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

Basic knowledge of building systems including mechanical and electrical systems

Understanding of facility management compliance requirements and operational standards

Experience with work order management systems and vendor coordination

Knowledge of safety practices and hazard control procedures

Preferred Qualifications :

Experience with KPI monitoring and SLA management

Background in facility soft services coordination and client relationship management

Knowledge of Jones Lang LaSalle operational policies and procedures

Experience with audit and compliance standards in facility management

Understanding of IFM best practices and innovation implementation

Experience in team collaboration and leadership support roles

Location : Onsite - Athens, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.