Client Services Representative (Towson)

One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a Great Place to Work 3 years in a row as well as Best Workplaces in Healthcare in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve.

Position Summary

The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.

Principal Accountabilities and Core Responsibilities

Scheduling Coordination

• Proactively reach out to clients to schedule equipment testing and physics surveys.
• Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits.
• Coordinate physicists monthly schedules to ensure all site visits are completed on time.
• Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users.
• Enter and update client data, contracts, and site visit information in Dynamics 365.
• Run and analyze reports to ensure all site visits are accurately scheduled and completed.
• Schedule and track emergency site visits, ensuring accurate billing and documentation.
• Provide callers with information or refer them to the appropriate staff member.
• Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices.

Quote & Purchase Order Management

Report Management

Qualifications & Required Skills

Education & Experience

Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.