Customer Relationship Management Specialist

Job Description :

This entry-level Management Analyst position provides essential data collection, analysis, and direct customer support for the financial aid and scholarship programs. The individual will play a key role in evaluating program efficiencies and ensuring compliance with state and federal regulations, while serving as the primary point of contact for students, parents, and higher education institutions. Provide outstanding customer service to external customers : students, parents, colleges, and other organizations.

• Respond to phone calls and emails by maintaining the higher education email inbox and voicemail.
• Provide technical support for the scholarship application and payment processes
• Research information about financial aid programs to support student and parent inquiries
• Redirect calls to other workgroups Process supplemental scholarship application materials.
• Review transcripts and update academic records in the scholarship database
• Screen and process Academic Common Market residency applications
• Review and document educator licensure information for educator financial aid programs
• Maintain records of all scholarship applications and inquiries

Process supplemental scholarship application materials.

or manage their profile in the scholarship database.

back emails and active user status.

pending verification issues in the scholarship database.

confirming receipt of documentation.

compliance with program requirements.

controls, and enhance resource utilization.

Required Skills and Experience