Division Agility Associate

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits :

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The Division Agility Associate will be assigned to various roles across the Operations Division to meet ever-changing business needs. Individuals in this role are expected to perform the duties and responsibilities of the assigned role and gain operational insight into processes and the customer experience across the Operations Division to support the Divisions Agility strategy.

What You Will Do

1. Perform assigned roles in Servicing Collections Consumer Credit or Remarketing and meet established business goals and objectives.

2. Participate in professional development aligned with the Agility team and support key initiatives through special projects and process improvements.

What You Will Bring

Minimum 2-4 years related experience in a fast-paced call center environment performing Collections Servicing Credit or Funding role.

Automotive industry preferred

High School diploma or GED required

Bachelors degree preferred

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Demonstrated mindset of continual learning initiative flexibility adaptability and critical thinking skills.

Basic computer skills and working knowledge with Microsoft Office Windows including Word and Excel.

Strong communication skills to clearly communicate thoughts and ideas to peers and customers.

Strong listening skills to understand direction and interact with customers.

Strong negotiation skills to negotiate mutually beneficial arrangements with the customer.

Ability to utilize various skip tracing tools (where applicable).

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Required Experience :

IC

Key Skills

area management,Employee Evaluation,Cold Calling,Construction Experience,Management Experience,Profit & Loss,Territory Management,Restoration,Sales Management,Budgeting,Leadership Experience,Mentoring

Employment Type : Full-Time

Experience : years

Vacancy : 1