Customer Support Agent

A company is looking for a Customer Support and Payment Agent.

Key Responsibilities

Respond to customer inquiries via chat and email, including VIP support

Resolve customer issues promptly and professionally to ensure high customer satisfaction

Review and verify customer KYC documents according to internal company procedures

Required Qualifications

2+ years of customer support experience in an iGaming company

Hands-on experience with at least one support tool such as TalkTwo, Zendesk, or HelpDesk

Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus

Reliability and a proactive attitude

Fluent in English