Customer Success Manager (German Speaking)

Customer Success Manager (German Speaking)

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.

Role Overview

You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success. You will oversee all post-sales activity to create recognizable benefits for your customer. You will manage the renewal ecosystem (distributor, Partner and Customer) together with the rest of the customer-facing team at Trellix. You will ensure on-time renewals across your book of business. Anticipate and monitor at-risk accounts and ensure concerns are managed. You will ensure smooth client experience as they work with several Trellix roles. You will be the customer's voice and provide feedback to our teams on how we can better serve our customers. Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.

About You

Your background includes 5+ years of Customer Success Manager experience. You are based in Poland. You have a strong desire for action and willingness to jump in and roll up your sleeves. You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products. You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction. You can build valuable and outcome-based relationships with a diverse customer account base. You have experience deploying technology or support services with large enterprise or global customers. You are enthusiastic and creative with the ability to inspire and encourage others, in relationships with customers and peers. You will support customers in the EMEA Region account zone. Business travel when safe to do so.

Responsibilities

• Serves as the primary post-sale point of contact for clients / customers.
• Uses in-depth knowledge of client industry and / or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products / services.
• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) / services.
• May recommend specific solutions to achieve customer's desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results.
• Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support.
• May or may not be on a sales incentive plan that is based on individual and / or team sales results (e.g., revenue, bookings, unit sales).
• This is an individual contributor role.

Company Benefits and Perks

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.