Sr. Director, Commercial Intelligence

Sr. Director, Commercial Intelligence

The Sr. Director, Commercial Intelligence will play a critical role in shaping and executing symplr's commercial intelligence strategy. This leader will design, implement, and scale a best-in-class intelligence program that informs decisions across the full commercial organizationincluding Growth (Sales) and Customer Success.

This leader will partner closely with senior executives across symplr to drive a data-driven culture, leveraging insights to influence go-to-market strategy, execution, and long-term growth. They will be responsible for identifying and tracking leading vs. lagging indicators, building actionable intelligence frameworks, and enabling commercial leaders to make better, faster, and more informed decisions.

The Sr. Director will manage and develop a high-performing team, fostering a culture of excellence, innovation, and collaboration.

Duties & Responsibilities

• Develop & Execute Intelligence Strategy : Create and lead a holistic commercial intelligence strategy that enables data-driven decisions across sales, customer success, and broader commercial functions.
• Analytical Insight Generation : Build and maintain intelligence frameworks to identify leading and lagging indicators of growth, retention, and customer health, ensuring actionable insights are delivered to leaders. Analyze data to identify trends, root causes and actionable recommendations that directly influence commercial strategy and performance
• Scalability and foresight : Always evaluating how the intelligence function can scale and handle bigger data, bigger questions and leading metrics
• Fiscal Year Planning : Drive annual planning processes including segmentation, coverage and capacity modeling for Sales and Success, and quota allocation to align with company growth goals.
• Modeling and Forecasting : Develop and refine predictive models and other analytical tools to forecast and project performance to support long-term growth initiatives.
• Reporting Excellence : Design and deliver best-in-class reporting capabilities that scale from individual contributors to executive leadership, ensuring data is accessible, accurate, and actionable.
• Metric Strategization & Execution : Define and execute a thoughtful metrics strategy, focusing on quality over quantity to ensure clarity, consistency, and impact across the organization.
• Cross-Functional Partnership : Partner with executives and senior leaders in Sales, Success, Marketing, Finance, and Product to align intelligence efforts with company priorities and foster a unified data-driven approach. Collaborate with BI peers and data teams to strengthen analytics infrastructure and promote shared standards and methodologies.
• Data Governance, Consistency and Definition Setting : Own and oversee metric definitions while ensure consistent documentation and usage of those metrics cross-functionally. Ensure data integrity, reliability and handling discrepancies to allow for source systems to be sources of truth.
• Change Management & process improvement : Approaches established processes / reporting thru a lens that "we can always do better" and strives for continuous improvement to push for improved processes, systems and simplifications.
• Team Leadership : Lead, mentor, and grow a team of commercial intelligence professionals; instill best practices in analytics, modeling, reporting and business partnering. Lead by example thru fostering accountability, curiosity and collaboration within the team and across the broader BI community.
• Data-Driven Organization : Contribute to symplr's evolution into a fully data-driven enterprise by advocating for consistent metrics, reliable data sources, and innovative analytics approaches.
• Performance Measurement : Establish and communicate clear KPIs that measure organizational effectiveness, commercial productivity, and customer success outcomes.
• Executive Influence : Provide data driven insights, forecasts and recommendations to senior executives, helping shape commercial strategies, resource allocation, and growth initiatives.

Skills Required

Min

USD $145,000.00 / Yr.

Max

USD $165,000.00 / Yr.