- Buscador de trabajo
- rio rancho nm
- cloud engineer
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- Teletrabajo
Meet Our Team :
You will be a key member responsible for the availability and reliability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.
Picture Yourself at Pega :
A passionate Engineer who loves problem solving, who is familiar with NOC infrastructure and managing cloud services at scale, along with being highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high service uptime for our environments, and by collaborating and communicating with customers and internal stake holders, you will deliver best in class support. "
What You'll Do at Pega :
- Manage and monitor customer environments
- Handle alerts, incidents, service requests and changes within SLA
- Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
- Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates, run queries and scripts, etc.
- Identify opportunities for automation of repeated operational tasks and reduce toil
- Adapt to changing business goals
- Daily hours are 9am-6pm PST ( with an hour for lunch) Tuesday- Saturday
Who You Are :
What You've Accomplished :
You are skilled in AWS, Linux and systems monitoring, and have accomplished the below :
Pega Offers You :