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Remote Customer care Empleos en Cary nc

Última actualización: hace 1 día
Customer Service Representative

Customer Service Representative

CVS HealthNorth Carolina, Work At Home, US
17,00 US$–29,88 US$ por hora
Teletrabajo
A tiempo completo
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Mostrar másÚltima actualización: hace más de 30 días
Customer Data Specialist

Customer Data Specialist

CovetrusNorth Carolina
16,98 US$–28,29 US$ por hora
Teletrabajo
A tiempo completo
The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data.The accur...Mostrar másÚltima actualización: hace más de 30 días
Manager, Customer Marketing

Manager, Customer Marketing

Thermo Fisher ScientificNorth Carolina, United States of America
Teletrabajo
A tiempo completo
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life – to enable our customers to make the...Mostrar másÚltima actualización: hace más de 30 días
From Home - Customer Care Coordinator

From Home - Customer Care Coordinator

American Income Life AO - Christopher RolphRemote, NC, US
Teletrabajo
A tiempo completo
Quick Apply
Elevate Your Career with AO as a Remote Benefits Advisor AO is seeking highly motivated, professional individuals to join our esteemed team as Remote Benefits Advisors. This opportunity is ideal for...Mostrar másÚltima actualización: hace 1 día
Customer Service Representative

Customer Service Representative

RXO, Inc.Remote, NC, US,
Teletrabajo
A tiempo completo
RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Remote Customer Service Representative

Remote Customer Service Representative

Remote Customer ServiceRaleigh, NC, United States
Teletrabajo
A tiempo completo
About the RoleAs a Remote Customer Service Representative, you'll provide exceptional customer service from the comfort of your own home. You'll handle inbound calls and emails, resolving customer i...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Consultant

Customer Success Consultant

RELX Inc. CompanyNorth Carolina
Teletrabajo
A tiempo completo
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients.You will serve as the main point of contact for clients of the assigned solution, ensuring their su...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager (FieldRoutes)

Customer Success Manager (FieldRoutes)

ServiceTitanGlendale, CA NC
Teletrabajo
A tiempo completo
We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business mana...Mostrar másÚltima actualización: hace más de 30 días
Senior Manager, Customer Success

Senior Manager, Customer Success

insightsoftwareRaleigh, United States
Teletrabajo
A tiempo completo
We are seeking a dynamic and experienced Senior Manager, Customer Success to lead our customer success team at insightsoftware. In this role, you will be responsible for driving customer satisfactio...Mostrar másÚltima actualización: hace 10 días
Senior Customer Service Representative

Senior Customer Service Representative

Genworth FinancialNorth Carolina
66.400,00 US$ anual
Teletrabajo
A tiempo completo
At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Mostrar másÚltima actualización: hace más de 30 días
Customer Service Rep - Remote

Customer Service Rep - Remote

Skyline RecruitingRaleigh, NC, US
Teletrabajo
A tiempo completo
Quick Apply
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.We seek an energetic professional interested in helping our clients through a...Mostrar másÚltima actualización: hace más de 30 días
Customer Service Rep – Remote

Customer Service Rep – Remote

Keynote Business SolutionsRaleigh, NC
Teletrabajo
A tiempo completo
KEYNOTE BUSINESS SOLUTIONS is Growing!.Full-Time REMOTE Customer Service Representatives.REMOTE Customer Service Representative. In this role, you will be the first point of contact for our customer...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Remote Customer Service

Remote Customer Service

LiveopsCary, North Carolina, United States
45,00 US$ por hora
Teletrabajo
A tiempo completo
Goodbye long commutes, rigid schedules, and busybody managers.Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industrie...Mostrar másÚltima actualización: hace 4 días
Senior Customer Success Associate

Senior Customer Success Associate

GuidebookRemote - Raleigh, NC
50.000,00 US$–60.000,00 US$ anual
Teletrabajo
A tiempo completo
Customer Success Associates (CSAs) are the resident Guidebook experts, responsible for thoroughly understanding our apps and content management system, and applying that knowledge towards our custo...Mostrar másÚltima actualización: hace más de 30 días
Customer Advocacy Manager, Customer Storytelling

Customer Advocacy Manager, Customer Storytelling

BlackbaudRemote, South Carolina, US
Teletrabajo
A tiempo completo
Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team.As the leading software exclusively dedicated to powering social impact, expand wh...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Remote Call Center Customer Service Representative

Remote Call Center Customer Service Representative

Conduent State & Local Solutions, IncNorth Carolina, US
18,00 US$ por hora
Teletrabajo
A tiempo completo
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...Mostrar másÚltima actualización: hace 5 días
(Remote) Customer Success Manager

(Remote) Customer Success Manager

N. Harris Computer Corporation - USANorth Carolina,Remote
Teletrabajo
A tiempo completo
Silverblaze is looking for a Customer Success Manager to join our team!.Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organiz...Mostrar másÚltima actualización: hace más de 30 días
Senior Total Loss Customer Care Specialist - Remote

Senior Total Loss Customer Care Specialist - Remote

IAANC null, US
Teletrabajo
A tiempo completo
Here at IAA, an RB Global, Inc.Senior Total Loss Customer Care Specialists are an important part of our vehicle life cycle process, providing vehicle owners with the information they need to naviga...Mostrar másÚltima actualización: hace más de 30 días
Manager, Customer Experience

Manager, Customer Experience

CFA InstituteRemote, NC
Teletrabajo
A tiempo completo
As the Manager, Customer Experience, you will have the opportunity to : .Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help...Mostrar másÚltima actualización: hace más de 30 días
Junior Dental Customer Support

Junior Dental Customer Support

Anatomage, Inc.Cary, NC, US
43.680,00 US$–45.760,00 US$ anual
Teletrabajo
A tiempo completo
Quick Apply
Dental Customer Support (Junior).Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry.Proven...Mostrar másÚltima actualización: hace más de 30 días
Customer Service Representative

Customer Service Representative

CVS HealthNorth Carolina, Work At Home, US
Hace más de 30 días
Salario
17,00 US$–29,88 US$ por hora
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.
  • Customer inquiries are of basic and at times complex in nature.
  • Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.
  • Answers questions and resolves issues based on phone calls / letters from members, providers, and plan sponsors.
  • Triages resulting rework to appropriate staff.
  • Documents and tracks contacts with members, providers and plan sponsors.
  • The Dental CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
  • Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
  • Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.
  • Anticipates customer needs.
  • Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
  • Uses customer service threshold framework to make financial decisions to resolve member issues.
  • Explains member's rights and responsibilities in accordance with contract.
  • Processes claim referrals, new claim handoffs, nurse reviews, complaints (member / provider), grievance and appeals (member / provider) via target system.
  • Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.

Required Qualifications :

  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Experience in a production environment.
  • Education :

    High School Diploma or Equivalent

    Pay Range

    The typical pay range for this role is :

    17.00 - $29.88

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.