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Automotive Service Advisor | No Weekends
Automotive Service Advisor | No WeekendsMain Street Auto • Newland, NC, US
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Automotive Service Advisor | No Weekends

Automotive Service Advisor | No Weekends

Main Street Auto • Newland, NC, US
Hace 26 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Why come work for Main Street Auto?

  • Industry leading pay
  • No weekends
  • Great employee benefits
  • Career growth Opportunities

What are you waiting for? Apply Now!

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

  • No Weekends
  • Store Hours : 8AM-5PM (M-F)
  • 3-5 years previous service advisor experience preferred

    • Responsibilities :

    1. Customer Interaction :

  • Greet customers and provide a warm, friendly, and professional atmosphere.
  • Act as the main point of contact for customers, understanding their concerns and requirements.
  • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

    • 2. Service Coordination :

  • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
  • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

    • 3. Cost Estimation and Approval :

  • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
  • Explain cost estimates to customers, providing clear and understandable explanations.
  • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

    • 4. Repair Order Management :

  • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
  • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

    • 5. Customer Satisfaction :

  • Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
  • Handle customer complaints professionally and escalate as necessary to resolve them effectively.
  • Strive to exceed customer expectations, providing personalized and exceptional service.

    • Requirements :

  • High school diploma or equivalent (additional automotive education or certification is a plus).
  • Proven experience as a Service Advisor in the automotive industry or a related field.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
  • Strong organizational and time management abilities to handle multiple tasks efficiently.
  • Sound technical knowledge of automotive systems and repairs.
  • Proficient computer skills and familiarity with automotive software and systems.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Customer-oriented mindset with a commitment to delivering exceptional service.

    • Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

    Further questions about the job? Email us at : hr@msauto.com

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