Help Desk Engineer

About DAT

Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology? Learn more atdat.com / company.

Application Deadline : 12 / 1 / 2025

The Opportunity

DAT is looking for a strong Help Desk Engineer to join our Help Desk team in Denver, CO.

Candidate profile

DAT is currently looking for a Help Desk Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience. Candidates should be comfortable working within a Service / Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment.

You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms. Great candidates will have experience with direct executive support experience.

What You'll Do

• Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.
• Provide first level technical support for our endpoint infrastructure, laptop hardware, software and peripheral issues.
• Troubleshooting, Break / fix issues and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.
• Managing ticketing systems and working within a queue-based workflow.
• Responding to endpoint issues, incidents and emergencies.
• Producing, reviewing and revising documentation for both internal users and teammates.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Provide remote support and troubleshooting for users working from home or in the field.

Skills You'll Bring

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $32.69 - $42.30 per hour. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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