Workforce Scheduling Analyst

A company is looking for a Workforce Scheduling Analyst.

Key Responsibilities

Creating and adjusting schedules to align staffing levels with service level goals

Managing off-phone activity requests to minimize impact on service delivery

Onboarding new hire schedules and maintaining accurate schedule data

Required Qualifications

2+ years Workforce Management experience in a multi-site environment

Ability to work extended hours including evenings, weekends, and holidays

Proficiency utilizing Microsoft Excel for data analysis

High School Diploma

Preferred proficiency in NICE IEX workforce management software