Talent.com
Helpdesk Support Level II+

Helpdesk Support Level II+

K2 Staffing, LLCOak Park, IL, United States
Hace 21 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Summary

Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Duties & Responsibilities

  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,

IPsec)

  • Monitor and manage Microsoft Windows 7 / 8 / 10 Operating Systems.
  • Monitor and manage Microsoft Windows Server 2003 / 2008 / 2012; Small Business

    • Server 2003 / 2008 / 2012; Exchange Server 2003 / 2007 / 2010.

  • Work on WANs, LANs, TCP / IP, Firewalls, Routers, and

    • Switches.

  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.

    • Qualifications & Requirements

  • Having worked in an MSP environment is a PLUS!
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Kaseya RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.

    • Ideal Qualifications (not required)

  • CompTIA Net+ and / or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator / Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

    • Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

    Crear una alerta de empleo para esta búsqueda

    Helpdesk Support • Oak Park, IL, United States

    Ofertas relacionadas
    • Oferta promocionada
    • Nueva oferta
    Tier II Helpdesk Technician

    Tier II Helpdesk Technician

    Global Enterprise Services, LLCNorth Chicago, IL, United States
    A tiempo completo
    The Tier II Helpdesk Technician perform Help Desk Services, for computer Desktop, Laptop, and peripheral equipment, i.Printers, scanners, faxes, keyboards, mouse, HD, CDROM, Operating Systems, and ...Mostrar másÚltima actualización: hace 22 horas
    • Oferta promocionada
    Customer Support Associate

    Customer Support Associate

    VirtualVocationsNaperville, Illinois, United States
    A tiempo completo
    A company is looking for a Customer Support Associate to build strong, lasting relationships with customers in higher education. Key Responsibilities Oversee customer onboarding and implementation...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Entry Level Sales Support Representative

    Entry Level Sales Support Representative

    Taylor Made ConnectionsTinley Park, IL, US
    A tiempo completo
    Your Energy Is Your Edge - Let’s Turn It Into Earnings!.Founded on the belief that genuine conversations still win hearts, Taylor Made Connections started as a small team with big ambitions : to re-...Mostrar másÚltima actualización: hace 27 días
    • Oferta promocionada
    Staff Support Technician - Per Diem - Days

    Staff Support Technician - Per Diem - Days

    Endeavor HealthHighland Park, IL, US
    A tiempo completo +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Staff Support Assistant. Hours : As needed 7a - 4p M-F (Hrs Vary).The Staff...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    CT Technologist II

    CT Technologist II

    Endeavor HealthHighland Park, Illinois, US
    A tiempo completo +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.CT Technologist II - Full Time. Sunday : 7 : 00 AM - 3 : 30 PM Monday, Tuesday, Wednesday...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Help Desk Level 2 Contract

    Help Desk Level 2 Contract

    Blue Star Partners, LLCChicago, IL, United States
    A tiempo completo
    W2 (Must be authorized to work in the U.No Sponsorships, No F1-OPTs, No C2C, No 1099).Application Operations (AppOps).Atlassian product administration, SharePoint administration, vendor onboarding / ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Level II IT Support

    Level II IT Support

    ARBA Retail SystemsLisle, IL, United States
    A tiempo completo
    POS Technical Support Specialist.The ideal candidate will have 23 years of technical support experience (preferably with a software company), and hands-on knowledge of both hardware and software sy...Mostrar másÚltima actualización: hace 22 horas
    • Oferta promocionada
    Travel MRI Tech - $2,608 per week in Zion, IL

    Travel MRI Tech - $2,608 per week in Zion, IL

    AlliedTravelCareersZion, IL, US
    A tiempo completo
    AlliedTravelCareers is working with FlexCare to find a qualified MRI Tech in Zion, Illinois, 62549!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access to th...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    Customs and Border Protection Officer - Entry Level

    Customs and Border Protection Officer - Entry Level

    U.S. Customs and Border ProtectionHighland Park, IL, United States
    A tiempo completo
    Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Helpdesk Support Technician

    Helpdesk Support Technician

    Mandarich Law GroupChicago, IL, United States
    A tiempo parcial
    Mandarich Law Group, LLP is one of the nations leading creditors' rights law firms, with offices in 11 states.We are committed to providing a collaborative and professional work environment where o...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Help Desk II

    Help Desk II

    Middleground ItChicago, IL, United States
    A tiempo completo
    We are a rapidly growing IT Managed Service Provider located in the Loop.We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial,...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Business Support Specialist Level III

    Business Support Specialist Level III

    Spectraforce TechnologiesMettawa, IL, United States
    A tiempo completo
    Business Support Specialist Level III.Mettawa, IL - Hybrid - 3 days onsite / 2 remote.The international pricing excellence team is responsible for maintaining systems and tools in compliance with t...Mostrar másÚltima actualización: hace 13 horas
    • Oferta promocionada
    • Nueva oferta
    Helpdesk Specialist I (FT),

    Helpdesk Specialist I (FT),

    College of DuPageGlen Ellyn, IL, United States
    A tiempo completo
    The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passio...Mostrar másÚltima actualización: hace 22 horas
    • Oferta promocionada
    Help Desk Level 2 (Contract)

    Help Desk Level 2 (Contract)

    Blue Star Partners, LLCChicago, IL, United States
    A tiempo completo
    Strong potential for extension or conversion.Hours over 40 will be paid at Time and a Half).We are seeking an experienced Help Desk Level 2 professional to join our client’s remote Application Oper...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    AV Support Services Technician - Aurora IL

    AV Support Services Technician - Aurora IL

    DiversifiedChicago, IL, United States
    A tiempo completo
    Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in deliverin...Mostrar másÚltima actualización: hace 19 días
    • Oferta promocionada
    Support Analyst (IT-Client Services)

    Support Analyst (IT-Client Services)

    InsideHigherEdPalos Hills, Illinois, United States
    A tiempo completo
    Support Analyst (IT-Client Services).Under direction, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing of computing-related problems. As part of the USS Technical Te...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Travel MRI Tech - $2,076 to $2,302 per week in Zion, IL

    Travel MRI Tech - $2,076 to $2,302 per week in Zion, IL

    AlliedTravelCareersZion, IL, US
    A tiempo completo
    AlliedTravelCareers is working with LRS Healthcare to find a qualified MRI Tech in Zion, Illinois, 60099!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 2...Mostrar másÚltima actualización: hace 6 días
    • Oferta promocionada
    Bilingual Customer Support Consultant

    Bilingual Customer Support Consultant

    VirtualVocationsNaperville, Illinois, United States
    A tiempo completo
    A company is looking for a Customer Support Consultant (fluent Spanish & English).Key Responsibilities Provide exceptional customer support via calls, emails, chats, and social media Build posit...Mostrar másÚltima actualización: hace más de 30 días