Human Resources Team Member Experience Specialist FT

Reports to :

HR Training & Development Manager

Scope of Position :

The Team Member Experience Specialist develops, implements, and oversees all Team Member

events and recognition programs. The Team Member Experience Specialist will assist with HR

trainings, new hire orientation, and other HR functions of the department with a focus on

creating a positive, inclusive, and engaging environment for Team Members. The position is

responsible for coordinating and implementing initiatives to enhance the overall Team Member

experience within the company while maintaining efficient recordkeeping pertaining to each of

these areas. Ensures HR compliance as it relates to employment, training, and organizational

development.

Essential Functions :

1) Ensure compliance with the applicable Tribal, Federal, other laws, Gaming Regulations, and

Kickapoo Lucky Eagle Casino and Hotel policies and procedures.

2) Ensure the highest possible standards of guest services by properly listening and responding

to guest and Team Member concerns and questions.

3) Address Team Member concerns and queries; providing timely and constructive solutions.

4) Interacts with department Team Members, guests, and applicants in a polite and professional

manner.

5) Responsible for developing, organizing, and overseeing Team Member events and

recognition programs.

6) Develop, implement, and manage initiatives that improve Team Member engagement and

satisfaction.

7) Presents information using a variety of instructional techniques and formats, such as role

playing, simulations group discussions, videos, and lectures.

8) Assures confidentiality and compliance in accordance with departmental and Casino Policies

and Procedures.

9) Evaluates and assists with new hire orientation on an ongoing basis.

10) Conduct surveys and collect feedback from Team Members to understand their needs and

expectations.

11) Analyze data from Team Member feedback, and make recommendations for improving

workplace culture.

12) Work closely with the Human Resources team to implement programs that support Team

Member growth and development.

13) Plan and organize internal events, such as team building activities, to promote a positive

work environment.

14) Coordinate with different departments to ensure a smooth onboarding process for new hires.

15) Stay abreast with the latest trends in Team Member engagement, and propose innovative

ideas for improvement.

16) Regularly report to management, providing updates on Team Member experience initiatives,

challenges, and outcomes.

17) Creates Team Member communications relating to any pertinent information that enhances

the Team Member experience. Disseminates information through appropriate communication

channels, as needed.

18) Assists HR Generalists and leadership as needed.

19) Manages and maintains security of confidential information entrusted to position.

20) Demonstrate and promote KLECH core values.

21) Manage and maintain security of confidential information entrusted to position.

22) Attend and satisfactorily completes all required training as assigned and required.

23) Monitor compliance with Federal currency transaction reporting requirements, Title 31

requirements and IRS Currency Transaction Reports and property established Anti-Money

Laundering policies.

24) The essential functions listed above are not an all-inclusive list but rather a general

representation of the duties and responsibilities pertinent to this position. The duties and

responsibilities will be subject to change based on organizational needs and / or deemed

necessary by the Director.

25) Perform other duties as assigned.

Minimum Requirements to Qualifications :

1) Minimum Associate's Degree and two (2) years' of related work experience OR six (6)

years' experience in a Team Member Relations, guest relations, or similar field of

experience.

2) Minimum of one (1) year experience with public speaking and / or training, preferred.

3) Experience planning group events, preferred.

4) Intermediate knowledge of image and video editing software (adobe suite, Canva, etc.),

preferred.

5) HR experience and casino experience, preferred.

6) THRP Certification, preferred.

7) Strong communication skills in English both written and oral. Bi-lingual in English and

Spanish, preferred; other language skills a plus.

Other Criteria :

Qualified Kickapoo Traditional Tribe of Texas Member and qualified Native American

preference is observed.

Skills and Abilities :

1) Ability to work independently with minimal supervision.

2) Ability to maintain effective relationships with the all levels of Team Members.

3) Ability to use office / training equipment with strong skills in Microsoft Office.

4) Ability to understand and use software related to training(s).

5) Ability to speak to small and large groups of Team Members.

6) Must demonstrate proven training experience and presentation skills.

7) Must be able to work under pressure and meet deadlines.

8) Must possess a positive attitude with strong organizational qualities, interpersonal skills, and

dedicated commitment to excellence

9) Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure.

10) Language Skills : Excellent oral and written communications skills in English. Bi-lingual in

Spanish is a plus.

11) Reasoning Ability : Ability to proactively identify problems, collect data, establish facts, and

draw conclusions. Ability to understand complex instructions and material. Ability to

cognitively process abstract ideals.

Physical Demands :

The physical activities described here are representative of those that must be met, and are

encountered by a Team Member to successfully perform the essential functions of this job.

1) While performing the duties of this position, the Team Member is regularly required to stand,

sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on

a regular basis.

2) The Team Member must be able to concentrate for prolonged periods.

3) Specific vision abilities required by this job include close vision, distance vision, peripheral

vision, and depth perception.

4) The Team Member must be able to communicate effectively in person or using

telecommunications equipment.

5) The Team Member must have the hand-eye coordination and manual dexterity to operate a

keyboard, touch-screen display, telephone, and calculator.

6) Frequently lift and / or move up to 30 lbs.

Work Environment :

The work environments described here are representative of those that must be met and are

encountered by a Team Member to successfully perform the essential functions of this job.

1) Normal office setting and casino floor.

2) Prolong periods of sitting in a chair at a desk or in a training environment.

3) Frequent walking, standing, and frequent contact with the general public.

4) Temperature controlled environment with varying noise levels. May be exposed to high

levels of noise throughout the day.

5) May be exposed to cigarette smoke while on the casino floor.

6) Extended hours and irregular shifts may be required including nights, weekends and

holidays.

7) Must be able to perform under pressure and work long hours.

8) May be exposed to the risks associated in attempting to resolve issues with difficult guests

and Team Members.

9) May be exposed to various types of lighting including, but not limited to : artificial

fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.

10) Travel may be required to perform one or more essential functions of this position.

Conditions of Employment :

1) Must be able to obtain and retain a KTTT Gaming Commission Gaming License, including

successful completion of background check necessary to obtain and maintain license.

Responsible to keep all documents current and valid at all times.

2) Must be able to provide authorization to work in the United States.

3) Must be at least 18 years of age.

4) Must have access to reliable transportation to commute to and from work.

5) Must comply with KLECH handbook, internal policy and procedures, and Gaming

Regulations set within KLECH.

6) Native American preference is observed.