Admissions Advisor

Admissions Advisor

Strategic Enrollment Management

Full-Time, Contingent II, Exempt, Pay Grade 1.2

Location : Remote

University of Maryland Global Campus (UMGC) seeks an Admissions Advisor in the Department of Strategic Enrollment Management. The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. A successful Admissions Advisor performs at a high level, has extraordinary customer service skills, is able to clearly articulate the value proposition of UMGC based on each prospective student's individual needs, effectively addresses and overcomes concerns, builds urgency for prospective students to complete the admissions process and embraces change. A successful candidate should be confident, enthusiastic and provide exceptional service to every student and team member during every interaction.

KEY ACCOUNTABILITIES INCLUDE :

• Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet / exceed enrollment growth targets
• Accurately document, maintain, and track all student interactions, information, and progression through the CRM system
• Drive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success
• Meet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions
• Maintain departmental Service Level Agreements in line with management expectation
• Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term.

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