Job Description
Job Description
The INSC Lead will be a shop floor lead who operates and addresses daily business, demonstrates standard work practices, identifies areas of improvement, and provides aid / resources where special efforts are required. There must be a full knowledge and expertise of all Geoprobe® equipment, shop floor OneNote, and SAP data entry. In addition, the individual must have effective communication skills with the trust and confidence of current and future team members.
Responsibilities
- Provide leadership to team members
- Demonstrate and teach standard practices
- Identify areas for improvement and work to implement changes, problem-solve issues that arise
- Coordinate work assignments
- Keep Shop OneNote Updated
- Ensure “steps to successful service projects” are followed
- Ownership / Passion for Excellence
- Ensure deadlines are met
- Determine appropriate staffing to meet customer needs - provide coverage from 8am – 5pm
- Accountable for achieving minimum billable shop hours
- Expected hours are 45 / week.
- Communication
- Communicate with customers about projects
- Develop an environment where feedback is used to make better decisions as a group.
- Provide concise, factual verbal activity reports regarding performance and productivity
- Communicate shop project status at companywide Monday Morning Meeting and Tuesday Service meeting. Ensure slides are updated.
- Back-up Support to Service Manager
- Provides departmental leadership for the team in the Service Manager’s absence
Requirements
Hands-on with strong electronic and mechanical skillsDecisive - able to learn and grow from mistakesLeader / Team player - effectively supports others to bring out their bestStrong computer skillsEffective communication skills - both written and verbalAbility to organize and prioritize, with strong attention to detailNote : This position will not be responsible for hiring / firing personnel, personnel performance reviews / wage adjustments or disciplinary actions. However, the lead will keep the service director informed on personnel updates or issues.
Benefits
401(k)Health InsurancePaid Time Off (PTO)Profit SharingGeoprobe Systems® is an Equal Opportunity Employer.