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Technical Support Representative I

Technical Support Representative I

Phantom StaffingChelmsford, MA, United States
Hace 20 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

About the job Technical Support Representative I

Job Summary

The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.

Essential Functions

  • Provide tier I technical support functions including, but not limited to :
  • Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and / or Fax on a daily basis
  • Follow up to inquiries, and ensures satisfactory customer resolution
  • Follow departmental processes and procedures
  • Accurate entry of customer reported complaint details into claim tracking system
  • Occasional on-call phone support for evening and weekend emergencies
  • Participate in internal process documentation creation and verification
  • Performs departmental receiving / shipping as required
  • Stays current with system Information, changes and updates
  • Research required information using available resources

Required / Preferred Education and Experience

  • 2-year degree / certificate in electronics / biomedical preferred or
  • Equivalent experience required
  • 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required

    • Knowledge, Skills and Abilities

  • Good customer follow up skills
  • Practical experience with Microsoft Office products
  • Demonstrated self-starter
  • Creative problem-solving skills, attention to detail and well organized
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    Technical Support Representative I • Chelmsford, MA, United States

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