Vice President of Operations, SSM Health St. Louis University Hospital

Job Title

It's more than a career, it's a calling.

MO-SSM Health Saint Louis University Hospital Worker Type : Regular

Job Summary :

Develops strategy and provides leadership for the operational processes across the organization. Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities. Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers.

Job Responsibilities and Requirements :

PRIMARY RESPONSIBILITIES

• Serves as a member of the leadership team providing strategic direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
• Ensures premier customer satisfaction. Implements mechanisms and feedback processes to determine customer satisfaction levels. Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
• Develops and implements strategic business plans. Operationalizes business plans for assigned area. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues.
• Ensures quality patient care is provided on a daily basis. Participates in ongoing continuous quality improvement education and training.
• Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
• Develops and enhances relationships with community, other public, organizations and groups that expand the effectiveness of the mission.
• Collaborates with regional support functions of nursing, finance, planning, quality and human resources to achieve successful outcomes for the hospitals, service lines, network and system. Participates in developing policies and procedures and communicates appropriately to ensure compliance is achieved. Effectively communicates at all levels of the organization.
• Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

EXPERIENCE

PHYSICAL REQUIREMENTS

REQUIRED PROFESSIONAL LICENSE AND / OR CERTIFICATIONS

Work Shift : Day Shift (United States of America)

Job Type : Employee

Department : 8050000037 Administration

Scheduled Weekly Hours : 40

Benefits :

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.