Director, Identity Solutions

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

This role will lead Identity Solutions – US markets within the Global Fraud Solutions (GFS) organization, transforming TransUnion’s rich data assets & capabilities to inform comprehensive and robust identity resolution, identity verification and validation, and identity fraud mitigation. The incumbent is a fully qualified professional, with domain expertise in fraud, breadth of fraud products / solutions, and a high level of expertise understanding application of data and analytics to help customers fight fraud and create “friction right” experiences for consumers. This role is responsible for leading a team of experts and delivering market-leading comprehensive identity solutions, expanding the scope of TransUnion’s available identity solutions across the industry.

This role will work across all phases of the product life cycle, from inception through introduction into the marketplace, management and retirement, working closely with other product / solutions managers, GT, InfoSec, Operations, and go-to-market teams.

What You’ll Bring

7+ years experience managing fraud solutions in a leader capacity, being responsible for solutions development, deployment, and commercialization

10+ years experience in consulting, product management, technology, and / or operations

Experience and deep familiarity with fraud trends and fraud solutions (identity e.g., alerts, ML models, OFAC / KYC / AML, document verification, device risk, contact center)

Experience defining product requirements and roadmaps for data and / or technical solutions, and ability to translate and communicate relevant regulations impacting the identity space

Proven experience in identifying net new market opportunities, translating it to actionable strategy and outcomes, driving accelerated growth in existing revenue and opening up new revenue streams

Proven ability to create compelling and effective communication, cross-functionally and at all levels, for internal and external audiences

Strong collaborator with a problem-solving, design-thinking, customer-centric mindset; highly curious

Impact You’ll Make

End-to-end fraud product responsibility covering Global Fraud Solutions product strategy / innovation, business & product requirements & definition, use case prioritization, and road mapping for Identity solutions

Manage overall product health including the product backlog, ongoing product support and product sunset strategies

Work with team of directs and other product teams, as relevant, to write comprehensive product requirements, define solution intent and determine high-level capabilities, and drive appropriate prioritization

Spend time with clients capturing VOC, support customer engagements in the US, and apply design thinking principles to understand their problems and needs

Product Management responsibility for enabling sales (existing and new solutions), lend support to delivery and customer success to develop onboarding and support procedures, and provide general support for Identity solutions

Applies a commercial, user-centric mindset to help build robust, market-backed GTM strategies, in collaboration with product marketing and product owners, that are based on developing targeted needs-based market segment

Work with GFS personnel as required to manage 3rd party relationships and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions

Monitors and analyzes product financials, KPIs, customer feedback, and the competitive landscape to identify gaps, weaknesses, and opportunities in any part of identity product delivery

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information : The U.S. base salary range for this position is $150,100.00 - $225,000.00 annually.

• The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title :

Director, Product Management

Company : TransUnion LLC

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