Project Management Associate Director

A company is looking for an Associate Director, Customer Experience Transformation Project Management (Remote).

Key Responsibilities

Provide centralized project management support across multiple transformation workstreams

Support the Customer Experience Transformation Office in establishing governance structures and preparing executive-level reports

Partner with workstream leads to ensure clarity of scope and facilitate cross-functional collaboration

Qualifications

Bachelor's degree required; advanced degree or PMP certification preferred

5+ years of experience in project / program management, ideally in biopharma, life sciences, or healthcare

Proficiency in project management tools (e.g., Smartsheet, MS Project, Asana, or similar)

Proven success managing complex, cross-functional transformation initiatives

Familiarity with operating model transformation or customer experience design preferred