Operations and Service Leader

Job Description

Job Description

Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting / finance, recruiting, HR, AMS / IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform.

Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history.

Operations & Service Leader

We are seeking an experienced and detail-oriented Operations Leader / Service Leader to oversee all operational and service functions. This role is critical to ensuring seamless service delivery across commercial, personal, and employee benefits lines , managing system operations, supporting integration of new agencies, and driving overall operational excellence.

The ideal candidate is a hands-on leader with deep insurance industry experience, strong knowledge of agency management systems, and the ability to lead high-performing teams while maintaining operational efficiency.

Key Responsibilities :

• Lead and manage the agency's full service team across commercial, personal, and employee benefits lines .
• Drive strategic service initiatives including client retention, service center adoption, and performance optimization.
• Provide operational oversight for the Employee Benefits team, ensuring consistent service standards, process alignment, and integration with agency-wide operations.
• Train, onboard, and develop service team members, ensuring operational system access, workflow alignment, and continuous skill development.
• Oversee the day-to-day operations of the service team to ensure efficiency, consistency, and adherence to agency standards.
• Lead the integration of newly acquired agencies into existing operations, including system setup, training, and process alignment.
• Serve as the primary administrator for the agency management system (Applied Epic), including backend configuration, policy downloads, suspense management, carrier setup, and book of business transfers.
• Maintain accurate inventory and oversight of the agency's software and hardware systems; manage procurement, updates, and disposal.
• Serve as the main point of contact for corporate operations, systems, and accounting functions.
• Provide agency-level accounting support and guidance, as needed.
• Analyze workflows and generate performance reports to identify trends, inefficiencies, and areas for improvement.
• Collaborate with leadership to ensure that operational goals align with the broader strategic vision of the agency.

Qualifications :