Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY :

Our agency has a strong legacy, with one office established in 2000 and a second location opened in 2017. Today, were a team of seven, and I originally got my start in the industry working for another State Farm agent. Community involvement is a big part of who we are, and we look for team members who share that same spirit of connection and service.

We foster a family-first culture where supporting one another comes naturally, and we offer a variety of unique perkslike an extra hour of time off for life policies, $25 for every Google review, quarterly and monthly bonuses, and plenty of fun promotions throughout the year.

If youre looking for a career where family comes first, hard work is recognized, and growth is supported, this could be the right fit for you.

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Todd Main - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.