Imaging Support Specialist (Hiring Immediately)

Imaging Support Specialist Opportunity!!

This Jobot Job is hosted by : Robert Reyes

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Salary : $31 - $36 per hour

A bit about us :

Prestige Hospital System

Placed #1 in both California in a broad assessment of excellence in hospital-based patient care.

Why join us?

Competitive Salary$$

Stellar Benefits (Medical, Dental Vision, Life Insurance)

Flexible Schedule

Job Stability

Career growth

The position offers a competitive salary

If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.

Job Details

Job Details :

In this dynamic role, you will be the go-to expert for all things related to imaging technology. You will be responsible for maintaining and installing hardware, computer peripherals, and imaging applications. You will also provide exceptional customer service and support to our clients, ensuring that all their imaging system-related concerns are addressed promptly and efficiently. You will also play a vital role in training others on computer troubleshooting and usage, as well as maintain our imaging equipment to ensure that all necessary security and system updates are applied.

Responsibilities :

• Act as the initial point of contact for all imaging system-related concerns, both on-site and remotely.
• Install and maintain hardware, computer peripherals, and imaging applications.
• Provide excellent customer service and support, including triaging, tracking, and monitoring ticket progress, and following escalation procedures.
• Assist in creating training materials related to computer troubleshooting and usage.
• Maintain imaging equipment to ensure that all necessary security and system updates are applied.
• Assist with medical device assessment, on-boarding, and troubleshooting.
• Attend clinical department meetings and daily imaging huddles.
• Provide comprehensive issue documentation in the ticketing system.
• Escalate issues appropriately to imaging tier 2 support or other IT departments.
• Track and facilitate issue resolution to completion.
• Create and maintain Knowledge Base articles.
• Manage imaging hardware inventory.
• Contribute to the completeness and accuracy of application installation documentation.
• Provide necessary infrastructure updates to imaging devices.
• Assist with testing and validation for imaging-impacting initiatives.
• Troubleshoot networking and connection issues, both on-site and remotely.
• Perform other duties as assigned.

Qualifications :

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