Microsoft Dynamics 365 Solution Consultant

The Solution Consultant / Functional Analyst will have 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

Role / Responsibilities

• Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations
• Knowledge of the platform's capabilities, limitations, and best practices for customization.
• Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
• Requirement Gathering : Collaborate with stakeholders to understand business needs and processes.
• Conduct workshops and interviews to elicit requirements and document them comprehensively.
• Translate business requirements into functional specifications.
• Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
• Configure the Dynamics 365 environment to align with business needs.
• Customize entities, workflows, forms, and dashboards as required.
• Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
• Ensure data consistency and integrity across integrated systems.
• Lead or assist in the deployment of Dynamics 365 solutions.
• Support in development of user manuals and training materials.
• Offer ongoing support and troubleshoot issues post-implementation.
• Create detailed documentation of the configuration, customizations, and integrations.
• Maintain documentation for future reference and auditing.

Skills and Competencies