Gap Inc. Director, Organizational Change Management - Global Technology Solutions

Gap Inc. Director, Organizational Change Management - Global Technology Solutions

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination.

About Gap Inc.

Gap Inc. is a leading global apparel retailer with brands that connect people to style, sustainability and community.

About the Role

The Organizational Change Management (OCM) team is a critical part of the Technical Program Management (TPM) organization, which leads the delivery of complex, cross‑functional technology programs across Gap Inc.

The OCM team enables the people side of transformation‑focusing on adoption, readiness, and sustainability for process changes, technology rollouts, and organizational shifts.

What You’ll Do

Lead the development and execution of enterprise‑level change management strategy for the GTS programs, setting the vision for stakeholder engagement and ensuring alignment with business goals.

Own and deliver critical change management workstreams, including stakeholder assessments, impact analyses, governance models, and integrated change plans covering communication, leadership coaching, training, resistance management, and success metrics to drive adoption.

Influence and guide senior leaders and program sponsors, acting as a strategic advisor and internal change consultant.

Partner closely with GTS Technical Program Managers and external Managed Services Provider(s) to ensure seamless integration of change activities.

Drive the GTS communications strategy in partnership with Corporate Communications.

Build and maintain strong executive and cross‑functional relationships.

Lead, mentor, and empower a virtual network of change agents and business partners.

Bring a strong bias for action, with a proven ability to anticipate risks and develop mitigation strategies.

Shape the future of the change function by collaborating with the broader OCM team.

Who You Are

10+ years of progressive experience in change management or related disciplines.

Deep understanding of change management principles, methodologies (e.g., ADKAR, Prosci), and tools.

Hands‑on experience designing and executing global communications and training strategies.

Exceptional collaboration and communication skills.

Strong strategic thinking and problem‑solving ability.

Proven ability to build relationships and influence without direct authority.

Empathetic understanding of how people experience change.

Executive presence and communication fluency.

Benefits

Merchandise discount for Gap, Banana Republic, Athleta, Old Navy.

Competitive paid time off plan.

Volunteer time off hours.

401(k) plan with company matching up to 4%.

Employee stock purchase plan.

Medical, dental, vision and life insurance.

Salary Range

$175,100 – $232,000 USD (location‑dependent).

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