IT Support Specialist / Break Fix - NJ

IT Support Specialist / Break Fix

30-Day Contract (W2)

Branchburg, NJ (On-Site)

In this position you will be responsible for handling of circuits to the end user. Supporting laptop repairs. Will be working on Client laptops doing mother boards, hard drives, screens.

• PC Hardware / Software troubleshooting parts replacements and installation
• Basic understanding of PC functionality. Tech will assist customers and install device security, McAfee, and CrowdStrike.
• Knowledge of email - Lotus Notes is used.
• Understand the automation process of security updates but be knowledgeable in installing McAfee and CrowdStrike manually in case the network is not unavailable.
• Configure laptop devices as required.
• Networking and Wireless knowledge.
• Cell phone support, assist a customer in configuring phone using MaaS360 and HCL Verse.
• Troubleshoot and solve tough technology problems.
• Resolve technical IT issues for clients via phone, or remote support.
• Accurately track customer issues, their resolutions
• Thorough knowledge of PCs, Servers, hardware, software, and peripherals as well as a superior understanding of networking technologies, concepts, and protocols.
• Basic network printer and print knowledge.

Requirements :

2 years + experience working on repairing or break / fix work for computer hardware including laptops.

A+ certification preferred.

Hardware used :

Laptop

Dell Latitude 7410, 7310, 5410

Konica Printer

Epson 3500

Applications :

McAfee

CrowdStrike

HCL

Verse

MaaS360

Lotus Notes