Customer Onboarding Manager

A company is looking for a Customer Onboarding and Experience Manager to guide new customers through their onboarding journey and ensure long-term success.

Key Responsibilities

Lead customers through the full onboarding process for a smooth transition

Deliver engaging product training to build customer confidence and success

Consult with customers on best practices to maximize efficiency and revenue growth

Required Qualifications

2-5 years' experience in SaaS or hospitality, ideally in onboarding or customer success

Experience managing multiple onboarding projects simultaneously

Analytical and creative problem-solving abilities

Familiarity with tools like Gainsight, Salesforce, and Slack

Fluency in English; additional languages are a plus